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Support Article

Instance gets freeze when running the tracer



User has reported that when they were trying to run Tracer, the instance was getting hung or it was taking too long for it to load.

Error Messages

2015-04-29 11:33:47,243 [   PegaRULES-Batch-4] [  STANDARD] [     PegaRULES:06.03] (orization.SessionAuthorization) ERROR   - Not adding Access Group "ABC:Default" to runtime profile for DemoUser001 No such Rule-Application instance: ABCBase:01.01
 From: (B4EB022AFD0E0FC60617023CE7463520E:(Child Requestor))
         at com.pega.pegarules.session.internal.authorization.context.ContextUtils.getAppStackForApplication(
         at com.pega.pegarules.session.internal.authorization.context.BasicApplicationContext.createAppStackForAccessGroup(
         at com.pega.pegarules.session.internal.authorization.context.BasicApplicationContext.updateDefinition(
         at com.pega.pegarules.session.internal.authorization.context.BasicApplicationContext.<init>(
         at com.pega.pegarules.session.internal.authorization.context.GlobalContextCache.getBasicApplicationContext(
         at com.pega.pegarules.session.internal.authorization.context.GlobalContextCache.getLocalizedApplicationContext(
         at com.pega.pegarules.session.internal.authorization.context.GlobalContextCache.getPersonalApplicationContext(
         at com.pega.pegarules.session.internal.authorization.context.AuthorizationContextManagerImpl.getContext(
         at com.pega.pegarules.session.internal.authorization.SessionAuthorization.getContext(
         at com.pega.pegarules.session.internal.authorization.SessionAuthorization.getContext(
         at com.pega.pegarules.session.internal.authorization.SessionAuthorization.applyApplicationOperatorAuthorization(

Steps to Reproduce

There were no specific steps identified to replicate the behaviour

Root Cause

The user created an Access Group "ABC:Default" which consists of ruleset "ABCBase:01.01" with error and hence the user 'DemoUser001' associated with this Access Group was unable to launch the Tracer.


This issue was resolved by changing the Rueset version mapped to Access Group with the correct RuleSet version "ABCBase-FeesDemo:01-01-20".

Published June 12, 2015 - Updated October 8, 2020

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