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Support Article

Instances of template are not created



Instances of  templates in PegaMKT-Data-Outbound-TemplateRun-File are not created in the new environment post deploying the application with the template rules .

Error Messages


Not Applicable


Steps to Reproduce

  1. Create an Outbound template file rule. An instance is created in Rule-Obj-Template
  2. Deploy the application to a higher environment 
  3. Run the campaign 

Root Cause

Instances of PegaMKT-Data-Outbound-TemplateRun-File for each template rule are not included in the package.


Perform the following local-change:
Pack the PegaMKT-Data-Outbound-TemplateRun-File instances for each template rule in Rule-Admin-Product.


  1. Create Revision Management and include the template rule in it
  2. Deploy the package to another environment

Published December 2, 2021

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