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Support Article

Insufficient privileges message when using queue_processors api



User is leveraging the Pega API's to set up monitoring for Agents and Queue Processors. This is performed using basic Authentication where the corresponding operator Access Group has 'PegaRULES:SysOpsObserver' and 'PegaRULES:PegaAPI' roles. The Agents API works correctly; however, the Queue Processor API displays an 'Insufficient privileges' error.

The below API is used to obtain Queue Processor status:


Error Messages

Insufficient privileges

Steps to Reproduce

Invoke the Pega API URL for Queue Processor with basic authentication.


Root Cause

An issue in the application code or rules.
The Access Role used, did not have the pzSystemOperationsObserver privilege.


Perform the following local-change:

Add the pzSystemOperationsObserver privilege to the Operator's Access Role.

The PegaRULES:SysOpsObserver Access Role is updated in Pega Platform 8.3 to include the pzSystemOperationsObserver privilege.

Published July 25, 2020 - Updated December 2, 2021

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