Support Article

Intent lists missing intents

SA-30362

Summary



When selecting to launch multiple service intents, not all the intents appear in the Interaction Driver's Task List.

Error Messages



Not Applicable


Steps to Reproduce

  1. Create an Interaction.
  2. Select multiple intents to launch -- the more you select, the greater the likelihood of some of the intents not appearing in the task list.


Root Cause



A defect in Pegasystems’ code or rules.

 The client fires off near-simultaneous requests to the server to create the intents.  

It is critical that they arrive at the server in the same order they were sent, and also that the responses come back to the client in that same order.  

When they do not, some of the selected tasks may be missing from the task list.


Resolution



Apply HFix-30401.  

This will introduce a change in behavior.  The selected tasks will now get queued up and presented only one at a time to the user.  

​The Task List will not show that there are tasks queued up behind the current intent.  Rather, as the user works on and completes each task, the next task in the queue will be served up to the user.

 

Published November 14, 2016 - Updated November 21, 2016

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