Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Interaction and Service case close on clicking WrapUp



Interaction and Service case close on clicking WrapUp. However, the review screen to confirm the WrapUp does not display. This occurs when Pega Customer Service 8.3 is installed on Pega 8.3.1.

Error Messages

The page or property D_WrapUpServiceItems_pa1392765223221830pz is read-only, and cannot be modified.  Calling method:, boolean)  Details: (none) 

Steps to Reproduce

  1. Create an Interaction case
  2. Add Service case
  3. Click WrapUp 

Root Cause

A software use or operation error. 


Perform the following local-change:
Add the below Dynamic System Setting (DSS):
Owning Ruleset: Pega-Engine
Setting Purpose: datapage/newgenpages
Value:  false



Published April 16, 2020 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us