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Support Article

Interaction and Service case close on clicking WrapUp

SA-105806

Summary

Interaction and Service case close on clicking WrapUp. However, the review screen to confirm the WrapUp does not display. This occurs when Pega Customer Service 8.3 is installed on Pega 8.3.1.


Error Messages

The page or property D_WrapUpServiceItems_pa1392765223221830pz is read-only, and cannot be modified.  Calling method: com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.clear(boolean, boolean)  Details: (none) 


Steps to Reproduce

  1. Create an Interaction case
  2. Add Service case
  3. Click WrapUp 


Root Cause



A software use or operation error. 

Resolution



Perform the following local-change:
Add the below Dynamic System Setting (DSS):
Owning Ruleset: Pega-Engine
Setting Purpose: datapage/newgenpages
Value:  false


 

 

Published April 16, 2020 - Updated December 2, 2021

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