Interaction closes after warm transfer of a voice call
Interaction closes (at the Customer Service Representative (CSR1) screen) after completing a warm transfer for a voice call.
Steps to Reproduce
1. Log in to the portal (Pega Customer Service) as CSR1 and CSR2
2. Make an inbound call to CSR1 and answer the call
3. Perform a warm transfer to CSR2 and complete the transfer
The issue occurred because of a missing validation when performing a warm transfer.
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