Support Article
Interaction header refreshes without refresh configuration
SA-26843
Summary
Whenever the End Call (Interaction Wrap-up) button is clicked in the CS Interaction Portal, the interaction header refreshes unexpectedly.
Error Messages
Not Applicable
Steps to Reproduce
Create a new Interaction in CS Interaction Portal, search for account, and then attempt to Wrap-up.
Root Cause
"Disable auto section" checkbox is not available, when a section is included inside dynamic layout cell in Pega 7.1.7. This functionality is added in Pega 7.2.
Resolution
Apply HFix-28918 to include this functionality.
Published August 25, 2016 - Updated October 8, 2020
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