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Support Article

Interaction history is being recorded incorrectly



Interaction History is getting recorded incorrectly for the marketing campaigns. There are duplicate entries in the interaction history for each interaction.

Error Messages

Not applicable

Steps to Reproduce

1. Create a marketing_campaign.
2. Run the marketing campaign.
3. Check the interaction history, it should have same number of rows as the offers made.

Root Cause

Users were expecting the number of offers sent during the marketing campaign should match with the records in the interaction history table for any particular campaign.


The additional records captured in the Interaction table is due to the enabling of impression capture in the Email treatment of the Campaign.

Published August 23, 2017 - Updated December 2, 2021

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