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Support Article

Interaction ID displays a future date



On creating a case after 8 PM EST, the Interaction ID displays a future date instead of the present date.

Error Messages

Not Applicable

Steps to Reproduce

Create a case after 8 PM EST.

Root Cause

The UpdateInteractionHistory activity was added to Steps 2, 3, 4, 5, and 6, .pxCreateDateTime = D_Interaction[pyWorkPage.CAParentID].pxCreateDateTime to allow Date conversion with the Timestamp value intact. The issue was with setting the DateTime value to the UpdateTime Date property.
The CAInteractionHistory and CPMInteractionHistoryDetails sections updated to display .pxCreateDateTime property as Date allows the conversion to occur on the client side.


Apply HFix-53841.

Published August 15, 2019 - Updated December 2, 2021

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