Interaction tab turns blank on waiting at assignment
The interaction tab in Customer Service Representative (CSR) portal turns blank and does not close automatically, when an interaction reaches a new workbasket assignment step.
Steps to Reproduce
- Add a new assignment to the flow, routed to workbasket
- Run an outbound interaction call and process the flow to the newly added component
This behavior is as per Pega product design.
Perform the following local-change to close the work object on the associated flow action rule:
- Navigate to Flowaction rule > Action tab > Back-to-back processing
- Route to the new workbasket
- Select the option, If an assignment is not being performed
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