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Support Article

Interaction tab turns blank on waiting at assignment



The interaction tab in Customer Service Representative (CSR) portal turns blank and does not close automatically, when an interaction reaches a new workbasket assignment step.

Error Messages

Not Applicable

Steps to Reproduce

  1. Add a new assignment to the flow, routed to workbasket
  2. Run an outbound interaction call and process the flow to the newly added component

Root Cause

This behavior is as per Pega product design.


Perform the following local-change to close the work object on the associated flow action rule:
  1. Navigate to Flowaction rule > Action tab > Back-to-back processing
  2. Route to the new workbasket
  3. Select the option, If an assignment is not being performed

Published December 6, 2017 - Updated December 2, 2021

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