Support Article
Intermittent RuleNotFound errors
SA-28025
Summary
Sporadically, users observe RuleNotFound exceptions while resuming work after being idle for several minutes. The error may occur even after the session timeout pop-up appears and the user clicks on it to resume.
Error Messages
Not applicable
Steps to Reproduce
- Leave work object idle until timeout occurs.
- Select the timeout window.
- RuleNotFound exception occurs.
Root Cause
Parameterized data pages activation is not working properly. The passivated parameters become null or empty after activation and hence cause data page not found issue.
Resolution
Apply HFix-29403.
Published September 21, 2016 - Updated October 8, 2020
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