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Support Article

Intermittent RuleNotFound errors

SA-28025

Summary



Sporadically, users observe RuleNotFound exceptions while resuming work after being idle for several minutes. The error may occur even after the session timeout pop-up appears and the user clicks on it to resume. 
 

Error Messages



Not applicable


Steps to Reproduce

  1. Leave work object idle until timeout occurs.
  2. Select the timeout window.
  3. RuleNotFound exception occurs.


Root Cause



Parameterized data pages activation is not working properly. The passivated parameters become null or empty after activation and hence cause data page not found issue.

Resolution



Apply HFix-29403.

 

Published September 21, 2016 - Updated October 8, 2020

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