Support Article

Internal Error message get displayed when adding a Note

SA-28611

Summary



User has implemented the following scenario: 

1. User initiates a screenflow. Adds notes in OOTB Notes section. 
2. Then user moves to the next screen, and eventually submits the work object. 
3. User then logs off from PRPC. 
4. Another user logs in (say the first user's manager). There is a "Recall" button, which is used by this other user to recall (or open) the above submitted work object. 
PS: On click of "Recall" button, OOTB pxTransferCaseOwners activity is executed, which allows the other user to open the work object. 
5. Now, when the other user recalls the work object, and adds a note on the same screen, they encounter the following error. 

** internal error while copying page: exception caught during invocation of PRObjectWrapper.prGet() for Java Property pxObjClass. Message: null: code: <none> SQLState: <none> Message: <none> 

Failed To Save Note attachment: 



Error Messages



** internal error while copying page: exception caught during invocation of PRObjectWrapper.prGet() for Java Property pxObjClass. Message: null: code: <none> SQLState: <none> Message: <none>
Failed To Save Note attachment:


Steps to Reproduce



1. User initiates a screenflow. Adds notes in OOTB Notes section. 
2. Then user moves to the next screen, and eventually submits the work object. 
3. User then logs off from PRPC. 
4. Another user logs in (say the first user's manager). There is a "Recall" button, which is used by this other user to recall (or open) the above submitted work object. 
PS: On click of "Recall" button, OOTB pxTransferCaseOwners activity is executed, which allows the other user to open the work object. 
5. Now, when the other user recalls the work object, and adds a note on the same screen, they encounter the following error. 


Root Cause



While doing a call to autopopulate, getAssociatedObject API ends up adding a non-existing page value to the autopopulate result's Page List. This, in turn, ends up in ConcurrentModificationExcepiton error.

Resolution



Apply HFix-29550. getPageValue function has been amended in getAssociatedObject API to getPageValueIfPresent function. This is modified so that we do not have unnecessary addition to Page List.

Published September 29, 2016 - Updated October 19, 2016

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