SA-37947

Summary

Importing the PegaCRM_722.jar as part of upgrade to Pega Customer Service (CS) 7.22 is failing with error on screen.

Error Messages

Internal Server Error

Steps to Reproduce

Try to load the PegaCRM_722.jar.

Root Cause

A defect or configuration issue in the operating environment.

The Rule-Admin-product (RAP) import includes schema changes.

It is taking a long time comparing the current schema with the schema contents from the RAP file.

While this is happening there is a timeout on the browser. The import is still executing in the background.

Resolution

Perform the following local-change:

Apply the schema changes needed for the upgrade manually and then import the rules part of the RAP, PegaCRM_722_07a_rules.jar.

Another option would be to increase the timeout to allow the import to complete successfully or to use the command line tool prpcUtils to import the RAP file.