Support Article

Internal Server Error importing CS Framework

SA-37947

Summary



Importing the PegaCRM_722.jar as part of upgrade to Pega Customer Service (CS) 7.22 is failing with error on screen.

Error Messages



Internal Server Error


Steps to Reproduce



Try to load the PegaCRM_722.jar.


Root Cause



A defect or configuration issue in the operating environment.

The Rule-Admin-product (RAP) import includes schema changes.

It is taking a long time comparing the current schema with the schema contents from the RAP file.

While this is happening there is a timeout on the browser. The import is still executing in the background.

Resolution



Perform the following local-change:

Apply the schema changes needed for the upgrade manually and then import the rules part of the RAP,
PegaCRM_722_07a_rules.jar.

Another option would be to increase the timeout to allow the import to complete successfully or to use the command line tool prpcUtils to import the RAP file.

Published May 12, 2017 - Updated June 15, 2017

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