Support Article
Internet connection disconnected message does not display
SA-57610
Summary
When the internet connection is lost or when the redis server is down, the disconnected message does not display. A disconnect message from the '/opt/ppd/cobrowse/chat/server/websockets/constructors/user.js' must display.
Error Messages
Not Applicable
Steps to Reproduce
- Initiate a chat.
- Accept the chat on the Customer Service portal.
- Disconnect chat from network. Chat is disconnected on the portal; however, the disconnect message does not display.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-43418.
Tags:
Published July 23, 2018 - Updated December 2, 2021
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