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Support Article

Internet Explorer 11 compatibility issues with PRPC 6.1 SP2

SA-22411

Summary



Application is built on PRPC 6.1 SP2 version. When the application is logged in using Internet Explorer 11, a blank screen is loaded (SSO Login). 


Error Messages



No error message and screen is not loading.


Steps to Reproduce



When the application is logged in using Internet Explorer 11, a blank screen is loaded.

Root Cause



It is a compatibility issue because the user is working on PRPC 6.1 SP2 and trying to access through Internet Explorer 11.

PRPC 6.1 SP2 version is supported till
Internet Explorer 8 only.

Resolution

Following support reference is provided along with explanation:

https://pdn.pega.com/documents/platform-support-guide-prpc-5x-and-6x

Published April 30, 2016 - Updated October 8, 2020

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