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Support Article

InterQual screen is not loading when using RM 16.0 in Pega 7.1.7

SA-39587

Summary



InterQual screen is not loading when using Review Manager(RM) 16.0 in Care Management(CM) 7.12 on Pega 7.1.7.

Blank screen is displayed when InvokeGuidelines harness is loaded at runtime.


Error Messages



Not Applicable


Steps to Reproduce



1. Point RM server to 16.0.
2. Load InvokeGuidelines harness.


Root Cause



InvokeGuidelines harness is made to run in compatibility to support RM 15.0, as it used to work in Internet Explorer 8 only.
From version 16, RM works only in Internet Explorer standards mode and compatibility mode is not supported.

Resolution



Update the InvokeGuidelines Harness settings to load in HTML5 Standards Mode to resolve the issue.
Suggest Edit

Published August 18, 2017 - Updated December 2, 2021

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