Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Invalid page error when trying to wrap up Interaction flow

SA-62669

Summary



An error occurs when wrapping up an Interaction flow using a ticket.


Error Messages



Trying to save an invalid page: ** trying to calculate the handle of an instance without a pxObjClass property


Steps to Reproduce



User 1:
  1. Create a new Interaction using 'Log other contact'.
  2. Click Submit to access the Interaction driver.
  3. Select Wrap Up.
  4. Change the dropdown to route item.
  5. Route to a workbasket and select 'Return to me'.
  6. Click submit.
User 2:
  1. Retrieve the work item from the workbasket.
  2. Perform a wrap up.


Root Cause



An issue in the custom application code or rules: Classless newAssignPage is present.

When the flow processing ends, the flow available is cleaned up to start a new flow. The RemoveAssignmentByTicket is used to perform this cleanup activity. The RemoveAssignmentByTicket function invoked the FindAssignment function to check the availability of the newAssignPage. The classless newAssignPage caused the issue.


Resolution



Perform the following local-change:

Remove the classless newAssignPage before setting the ticket.



 
Suggest Edit

Published October 13, 2018 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us