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InvalidParameterException when opening interaction cases



InvalidParameterException occurs when opening interaction cases the second time from the Recent Interactions section.

Error Messages invalid page name: D_InteractionHistory_pa5562657632567661pz.pxResults(3). Details: Invalid value for aName passed to
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.mgmt.base.AbstractPageDirectory.getPage( ~[prprivate.jar:?]

Steps to Reproduce

  1. Log in to the Customer Service Insurance portal using the CSInsuranceSysAdmin credential.
  2. Create a call and navigate to the Interaction Driver. In the Interaction Driver screen, the Recent Interactions section displays all the latest interactions
  3. Click any one interaction to open the specific case in the Review mode.
  4. Close the Review mode to return to the Interaction Driver of the case.
  5. In the Interaction Driver, click any case from the Recent Interactions section.

Root Cause

A defect in Pegasystems’ code or rules.

A new instance of D_InteractionHistory was created after the Review section of the first interaction was closed.


Apply HFix-43990.


Published July 23, 2018 - Updated December 2, 2021

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