Support Article

IPAD browsers(safari/Chrome) with slow performance.

SA-39495

Summary



When the user tries to open a Pega web Application In IPAD Safari browser, its very slow. where as same application IE browser in desktop responding quick.


Error Messages



Not Applicable


Steps to Reproduce



Open the Pega Generated web Application in IPAD safari Browser.


Root Cause



The user's application has a custom portal extended from CaseManager portal. This portal has a dynamic container with multi-document mode. This results in the use of iFrame in Safari browser and this is a known performance issue. Dynamic Containers (DC) can be used but they need to be in single document mode. This screenshot shows a DC that is in multi-document mode.


Resolution



Perform the following local-change: Use a portal extended from an "end user" portal such as CaseWorker. When adding a DC, the option is presented to choose document mode.



Choosing Single Document will not allow for entry of number of tabs.

Published June 15, 2017 - Updated June 17, 2017

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.