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Support Article

iPAD: Safari browser crashes when scrolling

SA-8969

Summary



Safari browser crashes when you scroll in an iPAD. This occurs after selecting values from Select control.

Error Messages



Not Applicable

Steps to Reproduce



1. Create a section and make sure one of the field uses 'dropdown' control. Use the section in portal.
2. Log in to portal and select a value from 'dropdown' field in the portal.
3. Observe that the focus is still set to the select control.
4. Scroll the screen then the select drop down values are shown and Safari crashes abruptly, losing all the customer information.


Root Cause



This issue occurs only with Safari on iOS8 which is not supported on Pega 7.1.6.

Resolution



Upgrade to Pega 7.1.7 as support for iOS 8 is included from this version onwards. 

Published June 12, 2015 - Updated October 8, 2020

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