Support Article

Issue after Pega 7.1.8 Deployment

SA-27660

Summary



Cannot launch Pega application. When attempting to access, the error is received:

Message: An has occurred processing this request. Please contact your system administrator.
Unable to obtain build properties due to java.lang.reflect.InvocationTargetException: null


Error Messages



In log file - 
Engine schema defined in allclasses: null
Engine classes schema: null
Assembled classes schema: null

PRBootstrap.calculateEngineCodeVersionFromDB() - unable to calculate codeset version from database: null

[8/30/16 10:58:30:508 EDT] 0000006a PRBootstrap   Z com.pega.pegarules.internal.bootstrap.PRBootstrap  
============ PegaRULES Bootstrap Configuration ============
           Date: Tue Aug 30 10:58:30 EDT 2016
   Java Version: IBM Corporation 1.7.0
  Configuration: file:/null
Pega-EngineCode: 

(!) Unable to locate classes on filesystem
=============== End Bootstrap Configuration ===============

[8/30/16 10:58:30:509 EDT] 0000006a PRBootstrap   E com.pega.pegarules.internal.bootstrap.PRBootstrap  Error initializing PRAppLoader
                                 java.lang.ClassNotFoundException: com.pega.pegarules.internal.bootstrap.phase2.PRBootstrapImpl
    at com.pega.pegarules.internal.bootstrap.PRMiniLoader.loadClass(PRMiniLoader.java:388)
    at java.lang.ClassLoader.loadClass(ClassLoader.java:727)
    at com.pega.pegarules.internal.bootstrap.PRBootstrap.loadPhase2BootstrapClass(PRBootstrap.java:717)
    at com.pega.pegarules.internal.bootstrap.PRBootstrap.checkForStartup(PRBootstrap.java:658)
 

Steps to Reproduce



Not Applicable


Root Cause



A software use or operation error. Name space bindings for PegaRULESDefaultSchema and PegaDATADefaultSchema were defined at Websphere Cell scope.

This prevented the Pega application from reading them correctly and thus the schema names for Pega database were not known for bootstrapping.


Resolution



Make the following change to the operating environment:

Change the scope of name space bindings for PegaRULESDefaultSchema and 
PegaDATADefaultSchema to Server instead of Cell.

 

Published September 6, 2016 - Updated September 15, 2016


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