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Support Article

Issue in display of Class picker overlay in Application Explorer

SA-377

Summary



At certain times after load of the developer portal, the application explorer class picker will not display properly.  It doesn't happen for all developers. It doesn't seem to be specific to browser version (both IE 8 and IE 9 are affected) or application.


Error Messages



Not Application



Steps to Reproduce



Start PRPC developer portal with "My Rules" explorer in left (navigation) pane. Switch to "Application Explorer", then bring up the class picker (click on inverted blue triangle). Class picker popup will appear but only listing Best Bets, and too narrow to display entire class name. Issue is sporadic, and seems to affect only some users.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. Under certain circumstances the class list is not loaded internally where the class picker generation code expects to find it, so only the Best Bets list is included. Also, since the width of the popup is based on the longest name found in the class list, the width is set to zero (for a zero length class name) plus a fixed offset for scroll bars, borders, etc, and comes up too narrow.



Resolution



This issue is resolved by hotfix item newly generated HFix-9731.
Suggest Edit

Published March 12, 2016 - Updated October 8, 2020

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