Support Article

Issue in export excel - Blank screen is displaying without data

SA-29351

Summary



When the user selects the export excel functionality in work list, the. excel file is saved without any data.


Error Messages



Not Applicable 


Steps to Reproduce

  1. Export as excel file.
  2. Open the saved file.
  3. Observe no data has been saved.

Root Cause



A third-party product issue : In user machine OCX plugin's was not installed.

Resolution



Installed cabInstaller.zip in the user machine and issue resolved.

 

Published October 19, 2016 - Updated October 27, 2016

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