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Support Article

Issue with filter search results

SA-19599

Summary



When developer makes use of the filter functionality on the grid, an option of Search along with a text box is displayed to enter the value. When any value is entered in the text box and the search button (binocular) is clicked, nothing happens. 

Error Messages



No error messages but it does not show any output.


Steps to Reproduce



This is out of box functionality and can be checked with any grid. In Pega Product Composer for Healthcare application, click on Plan from the left panel, a list of plan with details would come on the right panel. Most of the fields would have filter option.

- Click on Filter on the grid.
- Popup would appear with the text box and search button (binocular)
- Enter value in the text box and click on search button.
- Nothing happens. It does not work. This was reported as an issue.


Root Cause



This is an expected behaviour of product. 

Resolution



The reported issue is an expected product behavior. 

Refer supporting PDN article containing mechanis of filtering - https://pdn.pega.com/presenting-grid-results
 

Published February 15, 2016 - Updated October 8, 2020

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