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Support Article

Issue with JAWS reading radio buttons



Requirement for the JAWS reader to read in the  Label - Option sequence while reading the radio buttons or checkbox items as part of the RBC accessibility quidelines.
For example, if a radio button section contains five options, the JAWS reader must read the first label followed by option one. When user clicks the Tab button, the JAWS reader must reread the label followed by option two and so on.

Error Messages


Not Applicable

Steps to Reproduce

  1. Enable Accessibility mode
  2. Click Create referral for yourself
  3. Input the required fields and click Next

Root Cause

A third-party product issue. 


Here’s the explanation for the reported behavior:
JAWS does not read radio buttons or checkbox items by reading the label interpersed between the values with a regular HTML webpage configured with the radio buttons. This occurs on Pega and other applications as well.


Published October 22, 2019 - Updated October 8, 2020

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