Support Article
Issue with logging out
SA-90099
Summary
Logout happens though user selects the Cancel action on the Log out confirmation window of the Interaction portal. This occurs while using Pega Customer Service (CS) 8.3 on Pega 8.3.
Error Messages
Not Applicable
Steps to Reproduce
- Log in to the Interaction portal
- Log out from the portal
Root Cause
The extra Log-off action which is included in the Logout menu in the CPMInteractionPortalUserMenu rule is executed each time irrespective of the events selected on the Logout confirmation dialog. The Log-off is handled as part of the script action which invokes the CPMLogoff activity. The CPMLogoff activity in-turn invokes the Platform Logoff activity.
Resolution
Perform the following local-change:
Remove the extra Log off action which is on the Log out menu item in the CPMInteractionPortalUserMenu rule.
Published October 10, 2019 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.