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Support Article

Issue with the OOTB pyActionArea section

SA-67423

Summary



On updating the deprecated 'Action set' with 'pyActionArea', the below issues occur:
  • Container icons are missing when the harness contains errors.
  • pyCaseAttachment section does not refresh.

Error Messages



Not Applicable


Steps to Reproduce



Create a harness which calls the 'pyActionArea' section along with the custom section which contains mandatory fields.


Root Cause



Perform and Review harness were performed on the same screen.

Resolution



Here's the explanation for the reported behavior:

In the user configuration, old harnesses are used and the legacy configuration (such as, switching the Perform and the Review harnesses for the same screen) did not have answers. Since the user wanted to retain the same flow, the action area section is maintained.

Published January 30, 2019 - Updated October 8, 2020

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