Support Article
Issue for opening a case for multiple attachments
SA-42293
Summary
A case where there are multiple correspondences are attached when user scrolls till the end of correspondence section, UI is not responding further.
Error Messages
Consult your system administrator
Steps to Reproduce
1. Open the case which has many attachments.
2. After opening the case you would expand the correspondence menu and try to scroll down you would get the exception on the screen.
Root Cause
The issue occurs because of the pagination and D_AttachmentsCategorized being read only.
Resolution
Add a pre-condition in step 1, to be skipped when in D_AttachmentsCategorized context as below:
if @contains(@pxGetStepPageReference(),"D_AttachmentsCategorized"), skip step.
Published March 8, 2018 - Updated October 8, 2020
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