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Support Article

Issue for opening a case for multiple attachments



A case where there are multiple correspondences are attached when user scrolls till the end of correspondence section, UI is not responding further.

Error Messages

Consult your system administrator

Steps to Reproduce

1. Open the case which has many attachments.
2. After opening the case you would expand the correspondence menu and try to scroll down you would get the exception on the screen.

Root Cause

The issue occurs because of the pagination and D_AttachmentsCategorized being read only.


Add a pre-condition in step 1, to be skipped when in D_AttachmentsCategorized context as below:

if @contains(@pxGetStepPageReference(),"D_AttachmentsCategorized"), skip step.

Published March 8, 2018 - Updated October 8, 2020

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