Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Issue with Pulse hyperlink



User mentioned in Pulse using @ does not get converted to user name with hyperlink for Email interactions on the Interaction portal. However, the issue does not occur for phone interactions.

Error Messages

Not Applicable

Steps to Reproduce

  1. Launch an Interaction portal
  2. Open an Email interaction
  3. Open Pulse
  4. Create a Pulse tag message by referring a Case ID or an Operator ID
  5. Open the object by clicking hyperlink

Root Cause

A defect in Pegasystems’ code or rules,.The issue occurred along with the introduction of Rich Text support where the user is required to use Open Web Application Security Project (OWASP) to sanitize the HTML user input. Conversion of @ to HTML entity, which is an unexpected behavior, takes place due to OWASP.


This issue is addressed in Pega 8.3.3 patch release.


Suggest Edit

Published April 17, 2020 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us