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Support Article

Issue with RC 83



Developer create a dispute with the following information

Acquirer region = 3 (Europe)
MOTO= 2 or 3 or 4

On selecting code RC-83 , they expect it submit the charge back but it is defaulting to Retrieval request.

Error Messages


Steps to Reproduce

Create a dispute case with below data

Acquirer region = 3 (Europe)
MOTO= 2 or 3 or 4

Select the reason code RC - 83 and submit the chargeback
Ideally it should submit the chargeback without any issues.

Root Cause

Pega Bug: changes required on the when rule


Hotfix Item HFix-20349 resolves the issue
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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