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Support Article

Issue with RC 83

SA-4729

Summary



Developer create a dispute with the following information

Acquirer region = 3 (Europe)
MOTO= 2 or 3 or 4
And MCC = GBR

On selecting code RC-83 , they expect it submit the charge back but it is defaulting to Retrieval request.

Error Messages



N/A


Steps to Reproduce



Create a dispute case with below data

Acquirer region = 3 (Europe)
MOTO= 2 or 3 or 4
And MCC = GBR

Select the reason code RC - 83 and submit the chargeback
Ideally it should submit the chargeback without any issues.


Root Cause



Pega Bug: changes required on the when rule

Resolution



Hotfix Item HFix-20349 resolves the issue
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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