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Support Article

Issue with Search functionality



User searches case ID using the out-of-the-box Search functionality. However, it does not fetch results.   

Error Messages

Not Applicable


Steps to Reproduce


Root Cause

The Search index files which generate while performing indexing are corrupted. 


Perform the following local-change:

  1. Stop the node hosted for the Search functionality
  2. Remove the Physical index files from work, data and the rule directory in PegaSearchIndex
  3. Restart the node and re-initiate the indexing for All rule, All data and All work


Published August 19, 2019 - Updated October 8, 2020

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