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Support Article

Issue with Text pasted from Word Doc to Rich text editor control



When the user is trying to copy paste data from word to RTE, he is able to see some spaces between the header and the bullets.

Issue seen only when copied content which has bullets.

Error Messages

Not Applicable

Steps to Reproduce

  1. Enter some bulletin text in word.
  2. Copy the text from the word document .
  3. Paste into a rich text editor control in PEGA.

Root Cause

Pega 7 is using CK editor for RTE whereas in 6x versions YUI editor was used.


Pega 7 is using CK editor for RTE. This is a third party tool integrated into the product. User can check the same from below link:

This is expected behavior.

MS word has specific formats which are applicable only to MS Word, and those formats will be bundled along with MS word software.
When we copy them to CKEditor, it will not understand those formats and will be ignored.

Also as a best practice, user can use paste from word option available in advanced RTE while copying any data from word as shown in the screen shot.

Suggest Edit

Published February 4, 2017 - Updated October 8, 2020

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