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Support Article

Issue with time zone “America/Sao_Paulo”



Calendar with “America/Sao_Paulo” time zone, it eliminate the close dates user enters when calculating SLA times.

Error Messages

Not Applicable.

Steps to Reproduce

1) Create a calendar with "America/NewYork" Standard Time Zone. 
2) Create a calendar with another time zone "America/Sao_Paulo" but make sure to add same closed dates. 
3) Calculate Goal and dead line for a SLA using a test activity.
4) Make sure to do the SLA calculation within the closed dates of the calendar.

Running above activity with brazil3 calendar(America/SA_Paulo ) timezone

Running the above activity with brazil2 calendar(America/New_York) timezone


Root Cause

A defect in Pegasystems’ code or rules.

While calculating the closed days mentioned in the calendar using 'parseAPI' DayLightSaving of the timezone is not processed, but while iterating over the days to set whether a day is business day or not, with calendar 'add' API DayLightSaving is processed. 


Apply HFix-25492.


Published January 31, 2016 - Updated October 8, 2020

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