Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Issue with time zone “America/Sao_Paulo”

SA-18230

Summary



Calendar with “America/Sao_Paulo” time zone, it eliminate the close dates user enters when calculating SLA times.


Error Messages



Not Applicable.

Steps to Reproduce



1) Create a calendar with "America/NewYork" Standard Time Zone. 
2) Create a calendar with another time zone "America/Sao_Paulo" but make sure to add same closed dates. 
3) Calculate Goal and dead line for a SLA using a test activity.
4) Make sure to do the SLA calculation within the closed dates of the calendar.






Running above activity with brazil3 calendar(America/SA_Paulo ) timezone



Running the above activity with brazil2 calendar(America/New_York) timezone

 


Root Cause



A defect in Pegasystems’ code or rules.

While calculating the closed days mentioned in the calendar using 'parseAPI' DayLightSaving of the timezone is not processed, but while iterating over the days to set whether a day is business day or not, with calendar 'add' API DayLightSaving is processed. 

Resolution



Apply HFix-25492.

 

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us