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Support Article

Issues with accessibility related features in CPM framework

SA-17904

Summary



The service pack provides several accessibilty related features for Customer Process Manager (CPM). These features come into play if accessibility is enabled and keyboard is used for navigation.


Error Messages



Not applicable.           


Steps to Reproduce



Not applicable.


Root Cause



This service pack essentially tries to bring the following features :
  • Pressing Alt+G brings the Skip to content menu, which aids in easy navigation across the CPM Portal.
  • Navigating to an Interaction tab through the keyboard, places the focus on the first actionable element in the main area.
 


Resolution



Apply HFix-25042.

 

Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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