Support Article

Issues during exporting Data Table into an excel



Clicking on "enable Macro" produces an error..

Error Messages

-"Failed to reattach server session".

Steps to Reproduce

  1. Go to data model -> data table 
  2. Click on edit in excel.

Root Cause

A defect in Pegasystems’ code or rules. With load balancer configured for TLSv1.1 or 1.2, then for multi node environment,  the edit in excel feature can not be opened.


An enhancement request, FDBK-16681, has been created for consideration by Pega Product Management. 

Local action to fix this : Downgrade the load balancer TLS version to TLS v1.


Published September 19, 2016 - Updated September 28, 2016

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