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Support Article

Issues with tracking Parent territory name



Issues occur while tracking Parent territory name for the Territory work object. The issue are as follows:

  1. Unable to view information regarding Parent territory in the Audit history after creating a territory
  2. The Audit history is rendered the Parent territory Modified message while modifying the territory for the Parent territory

These issues occur on Pega Sales Automation for Healthcare 8.1 on Pega 8.1.1.

Error Messages


Not Applicable

Steps to Reproduce

  1. Enable the Audit history for Account for the fields Name, Territory, Addressess(1).pyPostalCode and Addressess(1).pyStreet
  2. Edit account
  3. View the Audit history

Root Cause

A defect in Pegasystems’ code or rules. Tracking the Parent name is not possible because the Parent name is not stored and only the Parent ID is stored 


Apply HFix-54266.


Published August 19, 2019 - Updated December 2, 2021

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