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Items do not display on Interview tab after qualifying dispute

SA-83978

Summary



After qualifying the Dispute, items do not display on the Interview tab.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a non-fraud claim with a single transaction selected.
  2. Complete any assignment prior to ‘Qualify Dispute’.
    1. Review Merchant Credit
    2. Process Potential Duplicates
  3. Complete the ‘Qualify Dispute' assignment.
  4. View the ‘Interview’ tab when the assignment is updated to ‘Answer ancillary questions’. Information gathered from the ‘Qualify Dispute’ is not available on this tab. The Date of Cancellation, and the Cardholder’s Complaint Details and Comments do not display.

Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-54845.

Published August 19, 2019 - Updated December 2, 2021

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