Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

JavaScript error occurs during log out



In a mobile application, JavaScript error occurs during log out.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in into the mobile application.
  2. Work on a case.
  3. Answer a few (three or four) questions.
  4. Select log out from the Options menu.

Root Cause

A defect in Pegasystems’ code or rules.

In the setIsVisited method, the pega.ui.ClientCache.find(QPRef) statement displays null intermittently. Accessing any value from the displayed value results in the Null Pointer Exception. A null check must be added before accessing its child properties.


Apply HFix-45217.


Published July 23, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us