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Support Article

JavaScript error occurs in the view history tab

SA-10026

Summary



User gets JavaScript error in the view history tab when focus is on any expanded history items. This error occurs in IE 8 browser where it calls the smart info pop-up. 

Error Messages



Message: Can't move focus to the control because it is invisible, not enabled, or of a type that does not accept the focus.
Line: 1
Char: 3567
Code: 0
URI: https://localhost:8080/prweb/PRServlet/qacC0xhfdhcmtKQjyADq5kKbUaBDtfj5*/webwb/pzpega_ui_smartinfo_11533078923.js!smartinfopopup_13120964985.js!!.js


Steps to Reproduce



1.Create an interaction.
2.From Tools drop down select Add attachments.
3.Add a note.
4.Expand the history section.
5.Click/ Hover on the description.


Root Cause



The root cause of this issue is with calling the focus api on top of invisible elmenent.

Resolution



This issue is rectified in Pega 7.1.7.

Published June 12, 2015 - Updated October 8, 2020

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