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Support Article

JAWS does not list heading levels as expected



On pressing 'Insert' + 'F6', JAWS treats all heading levels as heading level 2.
For example, in the below image, 'My First' is at heading level 1, but is treated as level 2.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open JAWS
  2. Navigate to a screen with headings
  3. Press 'Insert' + 'F6'

Root Cause

Generated markup has role=heading at the <div> level


  1. Apply HFix-36522
  2. Stop the Pega server, remove the PegaRULES_Extract_Marker file, and restart the server
  3. Resave the sections which uses heading levels 1-6

Published December 6, 2017 - Updated October 8, 2020

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