Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

JAWS does not read the Heading correctly for Report portal



JAWS 18 does not read the titles in the Report Browser and Report Viewer as 'heading level 1'.

Scenario 1:

For the Report Browser, JAWS reads the title as '<title> - heading level 2'.

Scenario 2:

For the Report Viewer, JAWS reads the report title as '<title> - frame'.

Error Messages

Not Applicable

Steps to Reproduce

  1. Start JAWS.
  2. On the Internet Explorer 11 browser, launch the Case Manager portal.
  3. Click Reports from the left navigation panel
  4. Click or tab to the 'Showing recent reports'. This must be read as 'Heading level 1'. However, JAWS reads this as 'Heading level 2'.
  5. Run any report and tab to its title. This must be read as 'Heading level 1'. However, JAWS reads it incorrectly.

Root Cause

A defect in Pegasystems’ code or rules.


Scenario 1:

Apply HFix-53082.

Scenario 2:

Perform the following local-change:
  1. Save As the pyReportEditorHeader to the Application ruleset.
  2. Open Dynamic Layout 1.1.
  3. In the Presentation tab, click 'Display Advanced Presentation options' and add a Custom CSS class (for example, addaria).
  4. Save As the UserWorkForm to the application ruleset and add the below code.

    $( document ).ready(function() {
    $( ".addaria" ).attr("aria-level","1");
    $( ".addaria" ).attr("role","heading");

Published August 15, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us