Support Article

JAWS not able to read Pega screen when Accessibility enabled



A screen is configured to display different tabs which are present. On enabling Accessibility and using JAWS to read a specific screen, JAWS is unable to read the tab contents. This occurs when using JAWS in Firefox browser.

Error Messages

Not Applicable

Steps to Reproduce

  1. Enable Accessibility in the application.
  2. Create a screen with a tab group and include dynamic layouts in the tabs. 
  3. Configure a dynamic layout Accessibility type as a tab.
  4. Start JAWS and load the application screen. JAWS does not read the tab content.

Root Cause

An issue in the custom application code or rules.

Accessibility role type = tab was configured for the dynamic layout in the tab group. Hence, JAWS always read the tab names.


Perform the following local-change for JAWS to read the tab content:

For the dynamic layout in the tab, change the Accessibility role type to tabpanel.

Use the below combinations to navigate the screen while using JAWS, 
  • Left Arrow and Right Arrow - move left or right one character
  • Ctrl + Left and Ctrl + Right Arrow - move left or right one word
  • Up Arrow and Down Arrow - move up or down one line
  • Insert + Up Arrow -  read the current line
  • Insert + Down Arrow - Say all: read from current position to end of page

Published March 6, 2019 — Updated April 11, 2019

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