Support Article
JAWS reads property set error messages twice
SA-65668
Summary
JAWS screen reader interprets the error message twice. This occurs when using Pega Accessibility application with Internet Explorer browser and JAWS 14.
Error Messages
Not Applicable
Steps to Reproduce
- Launch a screen using the Accessibility portal.
- Submit the form without filling the details. JAWS screen reader reads the error message twice.
Root Cause
Issue with JAWS 14.
Resolution
Here’s the explanation for the reported behavior:
When an element has role=alert, JAWS reads the content of the element if any of the below occurs apart from reading,
- Creating a new element
- Adding a role attribute with a value of alert
- Creating text content
- Appending the text content to the created element
- Changing the innerHTML of an element
- Changing the display attribute on an element
Two ERRORTABLE DIVs are present, one on the body and the other in the harness. Both the DIVs are displayed. However, the one in the harness is hidden later. Both have role=alert on them JAWS reads them both. It tends to read out hidden elements as well.
Published January 13, 2019 - Updated October 8, 2020
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