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Support Article

JAWS unable to identify checkboxes when marked as ReadOnly

SA-80907

Summary



JAWS is unable to identify  checkboxes when marked as Read-Only.


Error Messages



Not Applicable


Steps to Reproduce

  1. Enable accessibility on the application.
  2. Create checkboxes in a section.
  3. Enable Read-Only Format to 'Show value as' an 'Image'.
  4. Enable JAWS. Verify if the checkbox value is read correctly.


Root Cause



When marked as Read-Only, Pega generates only text for checkboxes. Additionally, 'Image' was used when the checkbox was set as Read-Only. Hence, the control and its value were not recognized by JAWS.


Resolution



Perform either of the following local-changes:
  • Select Disable instead of Read-Only. This continues to generate the code for the checkbox control. Hence, this is recognized by JAWS and prevents the user from changing the value like the ReadOnly field.
  • Select 'Show value as 'Text'' in the Read-Only format such that JAWS reads out the value correctly.
Suggest Edit

Published August 15, 2019 - Updated October 8, 2020

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