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Support Article

JMS Service does not Requeue failed Service Requests

SA-86107

Summary



When the Java Message Service (JMS) fails to process, it does not requeue the failed request for another attempt.

The service is configured to queue a failed service request for another attempt using the information from the article:  https://community.pega.com/knowledgebase/articles/configure-service-queue-failed-service-request-another-attempt


Error Messages



Not Applicable


Steps to Reproduce

  1. Configure the Java Message Service (JMS).
  2. In the Response tab, add a Response condition (Queue- When) and add a Service Request Processor in the Service tab (as mentioned in the article). When the service fails to process the request, it does not save the record in System-Queue-ExecutionRequest-Service-Default.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-55495.
Suggest Edit

Published October 8, 2020

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