Support Article
JMS Service does not Requeue failed Service Requests
SA-86107
Summary
When the Java Message Service (JMS) fails to process, it does not requeue the failed request for another attempt.
The service is configured to queue a failed service request for another attempt using the information from the article: https://community.pega.com/knowledgebase/articles/configure-service-queue-failed-service-request-another-attempt
Error Messages
Not Applicable
Steps to Reproduce
- Configure the Java Message Service (JMS).
- In the Response tab, add a Response condition (Queue- When) and add a Service Request Processor in the Service tab (as mentioned in the article). When the service fails to process the request, it does not save the record in System-Queue-ExecutionRequest-Service-Default.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-55495.
Published October 8, 2020
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