Support Article
JSON error on sending text to an agent while chatting
SA-91525
Summary
Live-chat for a session started via Chatbot is used. Every time the user sends a text to an agent while chatting, a JSON failing statement displays in the AppendLog activity.
Error Messages
JSON error
Steps to Reproduce
Unknown
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-56959.
Published January 17, 2020 - Updated December 2, 2021
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