Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

JSON error on sending text to an agent while chatting

SA-91525

Summary

Live-chat for a session started via Chatbot is used. Every time the user sends a text to an agent while chatting, a JSON failing statement displays in the AppendLog activity.


Error Messages

JSON error


Steps to Reproduce

Unknown


Root Cause



A defect in Pegasystems’ code or rules.

Resolution

Apply HFix-56959.


 

Suggest Edit

Published January 17, 2020 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us