Support Article
JVMs crash frequently with a log error
Summary
Production JVMs (6-8 nodes) crash frequently with a log error.
Error Messages
[060 EDT] 00000104 PRBootstrap E pega.pegarules.internal.bootstrap.PRBootstrap Problem during method invocation (invokeEngine)
pega.pegarules.pub.PRRuntimeException: Unable to execute: PRESENCECLEANER_DAEMON {ExecutionDelay=18, NodeID=45edc6f339e0fa8311a54623e1109d8a, ClientID=PegaRULES-PresenceSessionStateTrackerDaemon, ResourceType=PRESENCECLEANER_DAEMON}
pega.pegarules.session.internal.async.BatchUtils.callRAClient(BatchUtils.java:116)
pega.pegarules.session.internal.presence.PresenceSessionStateTrackerDaemon.requeueETierInvocation(PresenceSessionStateTrackerDaemon.java:176)
pega.pegarules.session.internal.presence.PresenceSessionStateTrackerDaemon.run(PresenceSessionStateTrackerDaemon.java:135)
pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:332)
pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:171)
pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:331)
pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:274)
pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
GeneratedMethodAccessor134.invoke(Unknown Source)
DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
reflect.Method.invoke(Method.java:508)
Steps to Reproduce
Unknown
Root Cause
A defect in Pegasystems’ code or rules. JVM is restarted repeatedly because of it's unresponsiveness. An issue with PRESENCECLEANER_DAEMON.
Resolution
Apply HFix-41786.
Published October 8, 2020
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