Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Keyboard control tab behavior not funtioning properly



Tab on Search fields on Main screen first go to Search icon and then focus is on search field, this action should be opposite.

Error Messages

Not Applicable

Steps to Reproduce

1)Launch Case Manager portal.
2)Click on the logo of header.
3)Press Tab key from keyboard up to the search field.
4)Observe Tab control moves first to the search icon instead of search text box field.

Root Cause

A defect in Pegasystems’ code or rules.
This issue is not faced in the designer studio and in the case manager when launched from the system when logged in as ootb operator ([email protected]/install).

Here the difference is that in ootb login the case manager rules of Pega-EndUserUI ruleset is picked. Where as in user's application the rules of UI-Kit are referred.

In the UI kit the icon placement is causing the issue. Please find below the section rules showing the placement of icon in both working and non working scenarios.

UI kit (Issue scenario):

Designer studio(Working scenario):


Perform the following local-change:

Now the rule, pySearchFieldWorkresponsive of UI-kit is avaialble, so just dragging the icon and placing it at the extreme right in the dynamic layout like in the designer studio screen shot shown above will fix the issue.

Else one can use the casemanager harness of Pega-EndUserUI ruleset also.

BUG-291139 is raised to fix this in future Pega releases.

Published March 13, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us