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Support Article

Keyboard focus resets to New Menu on selecting Interaction tab



On selecting an Interaction tab, the keyboard focus resets to New Menu. The user configuration has Pega Customer Process Management (CPM) portal 7.1.3 on Pega 7.1.7.

Error Messages

Not Applicable.

Steps to Reproduce

In the CPM portal, select an Interaction tab.

Root Cause

A defect in Pegasystems’ code or rules. Although CPM 7.1.3 runs on Pega 7.1.7 and Pega 7.1.8, accessibility support is not present in Pega 7.1.8, hence, it is not available for CPM 7.1.3 on Pega 7.1.7.


Update to Pega 7.1.8.


Published July 23, 2018 - Updated October 8, 2020

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