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Support Article

Keyboard focus resets to New Menu on selecting Interaction tab

SA-56002

Summary



On selecting an Interaction tab, the keyboard focus resets to New Menu. The user configuration has Pega Customer Process Management (CPM) portal 7.1.3 on Pega 7.1.7.


Error Messages



Not Applicable.


Steps to Reproduce



In the CPM portal, select an Interaction tab.


Root Cause



A defect in Pegasystems’ code or rules. Although CPM 7.1.3 runs on Pega 7.1.7 and Pega 7.1.8, accessibility support is not present in Pega 7.1.8, hence, it is not available for CPM 7.1.3 on Pega 7.1.7.


Resolution

Update to Pega 7.1.8.


 

Published July 23, 2018 - Updated October 8, 2020

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