Support Article
KM Help site invocation issue from Primary Pega Application
SA-33049
Summary
When opening the Knowledge Management (KM) Help site from the KM Portal using the generated java script, it does not open the help site. Instead it opens the existing user session (KM Portal) in a new tab.
Error Messages
Not applicable
Steps to Reproduce
Open the KM Portal and click on the Help menu option.
Root Cause
Not applicable
Resolution
Perform the following local-change:
- Include the Pega Knowledge rulesets (PegaKMPortal and PegaKM) in the application rulestack.
- Modify the Help button actions to Open URL in Window with KMDisplayHelpPortal as the activity (Parameters: KMHelpSIteName = URL for help site and Status = Published)
Tags:
Published February 5, 2017 - Updated December 2, 2021
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